delivery & shipping info
all orders placed before december 9th have been dispatched prior to. royal mail's last guaranteed posting date. orders placed on december 9th onwards will be shipped as soon as logistically possible.
due to the impact of covid, the turnaround time on orders is currently roughly 2-3 weeks. this is a one-woman business, and everything is printed locally by a very small team, so faster shipping cannot be guaranteed. everything is dispatched as quickly as possible.
all grlclb items are MADE TO ORDER so as to contribute as little as possible to waste & landfill. printing in big batches ahead of time saves on turnaround of dispatch, but can also lead to large numbers of items never being sold. grlclb's whole thing is about investing in both a product and an ideology. nothing gets printed until it has someone to go to. and when it does get printed, it's by a team of 2 in a print studio a couple of miles down the road from grlclb "hq" which, in itself, is the other half of my bedroom. there's no assembly line or mass production here.
if you need something urgently, please email to email@example.com before placing your order, and i'll see what i can do.
if you require an update on your order, please email firstname.lastname@example.org and where possible i'll provide an estimated delivery date.
all GRLCLB packaging is plastic-free. orders generally contain paper stickers, tissue paper, and cardboard. the yarn used to finish the parcels is acrylic, and the envelopes are cardboard. where possible, packing tape is avoided. if you would prefer your order with no wrapping whatsoever, please request this at email@example.com
in order to keep shipping costs as low as possible for you, all deliveries outside of the uk will be sent by standard delivery. this means that i will be unable to provide tracking numbers for overseas shipping. i cannot take responsibility for the safe delivery of parcels - once i hand them over to royal mail, i no longer have control over them.
if you would like peace of mind regarding shipping, i am more than happy to arrange for tracked/signed delivery at a surplus charge - any enquires about guaranteed shipping should be sent to firstname.lastname@example.org.
as of 28/10/21, international shipping is unavailable until the new year. - the ongoing delays royal mail have been experiencing are making international delivery extremely problematic and uncertain, and this is not a risk I'm willing to take in the run-up to the holiday period. parcels that are going missing in transit are either never being returned to me, or are taking months to arrive back. this means ensuring christmas deliveries is virtually impossible. massive apologies to all international customers, your support has been really really incredible - I'll hopefully see you again next year.